WhatsApp Us How our agents work
Three agents, one Shopify connection. Each handles a different part of the order, message by message and call by call, and everything they do lands in the same place.
One Shopify connection.
All three read from and write to the same Shopify store. Order tags, confirmation status, and orders taken in chat live in one place, so your reporting stays correct without a spreadsheet.
Three languages, voice and text.
Urdu, Roman Urdu, and English. Real code-switching the way your customers actually talk, not a template run through translation.
One handover model.
When an agent is stuck, or a request is outside what it handles, it passes the conversation to your team with the full history, so nobody starts cold. And if a customer asks, the agent is upfront that it's not a person.
Sentira
Your order confirmation agent
One agent, the whole order lifecycle.
Confirmation Agent
Confirms every order, and turns cash orders into prepaid ones.
This is the agent that goes after return-to-origin loss directly. It confirms every order regardless of size, and for orders still sitting on cash, it offers the customer a reason to pay now instead of at the door.
How confirmation runs:
Order placed.
Sentira sends a WhatsApp asking the customer to confirm.
No reply, it calls.
If there's no reply, it calls, in the customer's own language. WhatsApp goes first on purpose, because a call from an unknown number usually gets screened, and a screened call is exactly how an order gets marked "customer not available" and sent back unshipped.
Order tag updates.
Confirmed, cancelled, or unreachable, the order tag updates in Shopify the moment it happens.
Shopify · Order #4521Cash to paid, on the same order:
Minutes after checkout, while intent is still high, the agent can send a short offer: a small discount to pay online now instead of on delivery. A prepaid order can't be refused at the door, so this is the one part of the flow that removes the refusal risk rather than lowering it.
- WhatsApp first, call only on no reply, so orders don't die as screened calls
- Confirms in Urdu, Roman Urdu, or English, voice and text
- Writes confirmation status straight into Shopify
- Hands off to your team only when it's actually stuck
- Works on WhatsApp and Instagram DM
- Answers from your actual
store policies - Writes into Shopify, no spreadsheet
- Sends all the
updates automatically
Answers the calls
that still come in.
Some customers call the store instead of messaging. When they do, the Inbound Voice Agent picks up without a phone menu, answers in the customer's language, and handles the basics: where an order is, a question before buying. When it can't help, it passes the call to your team.
- No phone menu, the customer just talks
- Same three languages, same Shopify connection as the other agents
- Hands the call to a person when the request is out of scope
Get your agents live
in 3 days.
Share your WhatsApp number and Shopify webhook access, tell us how you want the order flow set up, and Sentira is live in 3 days.